Privacy Policy Padu Bet — Malaysian Player Data Protection

Padu bet collects various types of information depending on how you interact with our platform. Below is a breakdown of the data we collect and the purposes it serves:

Data collected by padu bet is used solely for legitimate and necessary purposes in operating our platform. The purposes of use are as follows:

• Account Management: Creating, verifying, and maintaining your padu bet account, including age eligibility and identity checks.
• Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to your account, securely and accurately.
• Service Delivery: Giving you access to all padu bet games, including slots, Live Casino, Sports Betting on the Malaysia Super League and EPL, badminton, e-sports, and virtual sports.
• Service Communications: Sends important notifications about your account, security updates, and transaction information.
• Customer Support: Here to help you resolve any issues or queries related to your account and gameplay.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised access to your account.
• Legal Compliance: Meeting Malaysian legal and regulatory requirements applicable to padu bet's operations.
• Platform Improvements: Analyses usage patterns (in aggregate and anonymised form) to improve the user experience on the padu bet platform.

Padu bet implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or misuse.

• Data Encryption at Rest: All personal data stored in padu bet's databases is encrypted using AES-256 standards, ensuring the data remains unreadable even to individuals who gain physical access to the servers.
• Data Encryption in Transit: All communications between your device and the padu bet platform are secured with 256-bit SSL/TLS.
• Layered Access Control: Only staff with specific authorisation may access members' personal data, and all such access is logged and audited on a regular basis.
• Multi-Layer Firewall: padu bet's infrastructure is protected by firewall systems, an Intrusion Detection System (IDS), and an Intrusion Prevention System (IPS).
• Two-Factor Authentication: All staff access to data management systems requires two-factor authentication.

Padu bet does not sell or share your personal data for commercial marketing purposes. However, in the following limited circumstances, data may be shared with selected third parties:

• Payment Providers: Information required to process transactions is shared with authorised payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX. Such sharing is limited to only the necessary data, and these providers are subject to their own privacy policies.
• Game Software Providers: Minimum data required to run games (such as session IDs) is shared with padu bet's game software providers. Personal identity information is not shared.
• Legal Authorities: padu bet will disclose data where required to do so by a court, law enforcement agency, or Malaysian regulatory body through a valid order or warrant.
• Fraud Prevention: In cases of suspected serious fraud or money laundering, padu bet may share information with relevant agencies as required by law.

The padu bet platform uses cookies and similar technologies to deliver a smooth, secure, and personalised user experience. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions — login, session security, and navigation. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymous data on how you use the platform to help us identify technical issues and improve performance.
• Functional Cookies: Remembers your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: Help us understand aggregate usage patterns to make better-informed platform development decisions.

As a padu bet member and a Malaysian citizen or resident, you have the following rights regarding your personal data held by padu bet:

To submit any of the rights requests above, please contact the padu bet privacy team by email at privacy@padubet.best. We will process your request within 14 business days.

All financial transactions on padu bet are processed in Malaysian Ringgit (MYR) through supported Malaysian payment methods. Regarding privacy in financial matters:

• E-Wallet Details: padu bet only retains the minimum information required to process transactions via Touch 'n Go, GrabPay, Boost, ShopeePay, and DuitNow. Full account numbers are never stored in our systems.
• FPX Transaction: For deposits made via FPX (Maybank2u, CIMB Clicks), your banking information is processed directly by the FPX system and is not stored by padu bet.
• KYC Process: Identity verification documents such as MyKad submitted during the KYC process are stored with full encryption and accessed exclusively by our authorised compliance team. These documents are not shared with third parties except where required by law.

Padu bet may send you service-related communications, promotions, and exclusive offers. Regarding privacy in marketing communications:

• Consent-Based: We only send marketing communications to members who have given explicit consent during registration or through their account settings.
• Easy to Unsubscribe: Every marketing email from padu bet includes a clear unsubscribe link. You can also update your communication preferences at any time through your account settings.
• Service Communications: Security-related notifications concerning your account, transactions, and important updates cannot be unsubscribed from, as they form part of your account protection.

The padu bet platform may contain links to or integrations with third-party services such as game providers. padu bet is not responsible for the privacy practices of those third-party platforms. We encourage you to read the Privacy Policy of each service you use separately from the padu bet platform.

The padu bet platform is strictly for individuals aged 18 and above. We do not knowingly collect or store personal data from anyone under the age of 18.

If you believe someone under the age of 18 has registered an account or submitted their personal data to padu bet, please contact us immediately at support@padubet.best. We will investigate and delete the data, and close the account in question as promptly as possible.

Padu bet employs various age verification mechanisms during registration and reserves the right to request document verification at any time if there is reasonable suspicion about an applicant's age.

Padu bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer.

When significant changes occur, padu bet will notify you via:

• An email notification to your registered address at least 14 days before any changes take effect
• A prominent notice on the padu bet platform homepage
• Pop-up notification upon next login

The "Updated" date at the top of this document reflects the last date it was revised. Your continued use of the padu bet platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints about how padu bet handles your personal data, or if you wish to exercise any of the data rights outlined in this Privacy Policy, please contact us through the following channels:

• Privacy Email: privacy@padubet.best (response within 2 business days)
• General Support Email: support@padubet.best
• Live Chat: Available 24/7 on the padu bet platform

The padu bet privacy team takes every enquiry seriously and will respond within 14 business days. For complaints requiring a more thorough investigation, we will keep you updated on the progress of your case every 7 days.